We accept Credit/Debit cards, Paypal, Apple Pay, Google Pay

For US: Taxes are applied at checkout according to state of the shipping address.

Outside USA: There maybe taxes , foreing transaction fees by banks and duties incurred on your shipment that you will be responsible for. Please note, ZA ZEWELZ do not have knowledge of these fees and costs as they vary by country. For details, please contact your local customs office.

Please keep in mind, these fees and duties will not be reimburdsed by ZA ZEWELZ.

Login to your ZA ZEWELZ account and under your orders, review your order status. Once your order is packed and shipped, you will also receive tracking number via your email.

Shipping time varies by country and are approximate. The. Shipping fee is charged based on subtotal before taxes and discounts, and is non-refundable.

We ship all over USA. We also do international shipping but will have separate shipping charges.

The ZA ZEWELZ online store delivers to all destinations worldwide. Price and speed options will be calculated at checkout. 

Please note that international shipments may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are imposed by local authorities and are the sole responsibility of the recipient. Please note that we don't have the ability to declare a different value when shipping your order.

Shipping fees are nonrefundable. Following are shipping charges for USA:
Standard-$10
Express-$15

Shipping fees are nonrefundable.

The ZA ZEWELZ online store delivers to all destinations worldwide. Price and speed options will be calculated at checkout. 

Please note that international shipments may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are imposed by local authorities and are the sole responsibility of the recipient. Please note that we don't have the ability to declare a different value when shipping your order.

If for any reason you are not satisfied, we are happy to offer store credit for unworn items that are sent back within 14 days of receiving your order.

A handling fee of $10 will be deducted from your refund to cover return shipping. 

Store credit codes are non-refundable, cannot be redeemed for cash, and expire one year from activation. Please note that shipping costs are not refundable. ZA ZEWELZ reserves the right to refuse returns in unsatisfactory condition.

Items purchased at a discounted price, including all sale items, are considered final sale and are not eligible for return, exchange, or store credit. All sale items are final sale.

RETURN ELIGIBILITY REQUIREMENTS

To qualify for store credit, returned items must:

• Be returned within 14 days of the delivery date
• Be unworn, unused, and in original condition
• Include all original packaging, tags, pouches, boxes, and protective materials
• Be free from signs of wear, damage, alteration, perfume, cosmetics, or misuse
• Include the packing slip provided with your return authorization

The following items are not eligible for return:

• Sale and discounted items
• Mystery Boxes and Mystery Items
• Items returned without original packaging
• Items showing signs of wear, damage, or alteration
• Items returned outside the 14-day return window

The following items are not eligible for return:

• Sale and discounted items
• Mystery Boxes and Mystery Items
• Items returned without original packaging
• Items showing signs of wear, damage, or alteration
• Items returned outside the 14-day return window

FOR US BASED CLIENTS

STEP 1

Log in to your account. Visit zazewelz.com/account and sign in with the email address
associated with your order.

STEP 2

Find the relevant order and select Request a Return. Enter the item condition and your reason for return.

STEP 3
Once your request is approved, you will receive an email with a prepaid return label and packing slip.

STEP 4

Wrap all items in their original protective packaging. Affix the return label to a sturdy outer box and include the packing slip inside. Drop off with the designated carrier.

STEP 5

Once your return is sent back and meets the required conditions, we’ll begin preparing your store credit. Please allow 1–3 business days for processing. Returns sent without the original packing slip may delay processing. Please retain your tracking number until your return has been confirmed.

FOR INTERNATIONAL CLIENTS

STEP 1

Log in to your account. Visit zazewelz.com/account and sign in with the email address associated with your order.

STEP 2

Find the relevant order and select Request a Return. Enter the item condition and your reason for return.

STEP 3

Once your request is approved, Pack items carefully with all original packaging. Items must be unworn and in original condition.

STEP 4

Ship your return using a trackable service. Customers are responsible for return shipping costs. Please email your tracking number of return shipment so we can monitor delivery.

STEP 5

Once your return is sent back and meets the required conditions, we’ll begin processing. Store credit is typically issued within 3–5 business days of your return arriving at our warehouse.

For assistance, please contact info@zazewelz.com.

Prices are subject to change at any time. We do not offer price adjustments on prior purchases.

Back-ordered items are currently out of stock but available to order. Fulfillment may take up to 12 weeks from the date of purchase. Payment is collected at the time of order. Your item will ship as soon as it becomes available, and you will be notified by email. 

International shipping is currently available WORLDWIDE from ZA ZEWELZ.

Absolutely, we provide tracking details for all national and international orders. There might be some delivery delays due to associated country national holidays or political situations.

All enquiries regarding your national and international order should be directed to: info@zazewelz.com.

We accept the following credit cards:

American Express
VISA
MasterCard
Discover

Sales tax is currently applied to the majority of shipping addresses within the United States. Individual rates will be reflected during the order checkout process. For additional details please contact info@zazewelz.com

ZA Zewelz only use 100% recyclable sterliing silver.

For more information, view details.

At this time, our system does not support changing or cancelling order once placed.

Here are some tips for storing sterling silver and gemstone jewelry to keep them in excellent condition:

• Store in a Cool, Dry Place: Moisture can tarnish sterling silver and damage gemstones. Store your jewelry in a cool, dry place away from sunlight and humidity.
• Individual Pouches or Compartments: Keep each piece of jewelry in its own pouch or compartment to prevent scratching and tangling.
• Anti-Tarnish Strips or Cloth: Place anti-tarnish strips or cloth in your jewelry storage to absorb moisture and prevent tarnishing of sterling silver. These strips are particularly useful in enclosed spaces like jewelry boxes.
• Avoid Exposure to Air: When not wearing your jewelry, seal it in an airtight container or zip-lock bag to minimize exposure to air, which can accelerate tarnishing.
• Separate from Harder Materials: Store sterling silver jewelry away from harder materials like other metals or diamonds, as they can cause scratches.
• Gently Clean Before Storage: Before storing your jewelry, gently clean it with a soft non-abrasive lint-free cloth or chamoisto remove oils, dirt, and residue.
• Avoid Chemical Exposure: Keep your jewelry away from chemicals such as perfume, creams, spray, cosmetics, and household cleaners, as they can tarnish silver and damage gemstones.
• Rotate Jewelry: Rotate your jewelry regularly to prevent prolonged exposure to sunlight, which can fade gemstones over time.

By following these tips, you can ensure that your sterling silver and gemstone jewellery remain stunning and in top condition for years to come.

We do not recommend swimming or showering while wearing your jewellery. Soapy water, Chlorine from salt water and fresh water, liquids and oil can damage precious metals and gemstones, eroding their shine and can also discolor them.