We accept Credit/Debit cards, Paypal, Apple Pay, Google Pay

For US: Taxes are applied at checkout according to state of the shipping address.

Outside USA: There maybe taxes , foreing transaction fees by banks and duties incurred on your shipment that you will be responsible for. Please note, ZA ZEWELZ do not have knowledge of these fees and costs as they vary by country. For details, please contact your local customs office.

Please keep in mind, these fees and duties will not be reimburdsed by ZA ZEWELZ.

Login to your ZA ZEWELZ account and under your orders, review your order status. Once your order is packed and shipped, you will also receive tracking number via your email.

Shipping time varies by country and are approximate. The. Shipping fee is charged based on subtotal before taxes and discounts, and is non-refundable. Shipping times are indicated below by country.

We ship all over USA. We also do international shipping but will have separate shipping charges.

Shipping fees are nonrefundable. Following are shipping charges for each country:

USA

Expedited
Standard
Express

We process your return within 7 business days once we receive it. Please note we issue a refund only to same payment method you used in your original transaction.

For returns, $10 will be deducted from your refund for return shipping.

Sale items, Mystery Boxes/items, are final sales and are not eligible for returns/exchanges.

• To request a return, please visit https://zazewelz.com/account
• Enter your order number and email address associated with the order.
• Locate the item you would like to return and select Request a Return.
• Please indicate the item(s) condition and reason for your return.
• You will receive emails to update you on the status of your return request.
• Once the request is accepted, you will be able to print the return shipping label and packing slip.
• Pack all item(s) in their original condition, in protective plastic or tissue paper.
• Affix the shipping label to to the outside of a sturdy box that is free of markings, and please ensure to include the packing slip with your return or it may delay processing.
• Once your return has been administered, please allow up two (2) weeks for processing.

A refund will be reflected on your credit card statement within 7-10 business days.

Prices are subject to change at any time. We do not offer price adjustments on any prior purchases.

Items that are currently out of stock, but are available to order and may take up to 12 weeks to ship.  You will be charged at the time of purchase. As soon as the item is back in stock, we will ship it out to you.

International shipping is currently available WORLDWIDE from ZA ZEWELZ.

Absolutely, we provide tracking details for all national and international orders. There might be some delivery delays due to associated country national holidays or political situations.

All enquiries regarding your national and international order should be directed to: help@zazewelz.com.

We accept the following credit cards:

American Express
VISA
MasterCard
Discover

Sales tax is currently applied to the majority of shipping addresses within the United States. Individual rates will be reflected during the order checkout process. For additional details please contact help@zazewelz.com

ZA Zewelz only use 100% recyclable sterliing silver.

For more information, view details.

At this time, our system does not support changing or cancelling order once placed.

Here are some tips for storing sterling silver and gemstone jewelry to keep them in excellent condition:

• Store in a Cool, Dry Place: Moisture can tarnish sterling silver and damage gemstones. Store your jewelry in a cool, dry place away from sunlight and humidity.
• Individual Pouches or Compartments: Keep each piece of jewelry in its own pouch or compartment to prevent scratching and tangling.
• Anti-Tarnish Strips or Cloth: Place anti-tarnish strips or cloth in your jewelry storage to absorb moisture and prevent tarnishing of sterling silver. These strips are particularly useful in enclosed spaces like jewelry boxes.
• Avoid Exposure to Air: When not wearing your jewelry, seal it in an airtight container or zip-lock bag to minimize exposure to air, which can accelerate tarnishing.
• Separate from Harder Materials: Store sterling silver jewelry away from harder materials like other metals or diamonds, as they can cause scratches.
• Gently Clean Before Storage: Before storing your jewelry, gently clean it with a soft non-abrasive lint-free cloth or chamoisto remove oils, dirt, and residue.
• Avoid Chemical Exposure: Keep your jewelry away from chemicals such as perfume, creams, spray, cosmetics, and household cleaners, as they can tarnish silver and damage gemstones.
• Rotate Jewelry: Rotate your jewelry regularly to prevent prolonged exposure to sunlight, which can fade gemstones over time.

By following these tips, you can ensure that your sterling silver and gemstone jewellery remain stunning and in top condition for years to come.

We do not recommend swimming or showering while wearing your jewellery. Soapy water, Chlorine from salt water and fresh water, liquids and oil can damage precious metals and gemstones, eroding their shine and can also discolor them.